Privacy notice

Irwell Valley Housing Association Ltd has a duty under data protection laws to tell you about how we use the personal data we collect about you and the rights you have under those laws. This could involve providing you with a huge amount of information which you may not wish to be given all at once.

Therefore, the approach we are taking is to let you know the key points we think you need to know now including details about how you can get all the other information you are legally entitled to here.

What you need to know

We collected and use your personal data to:

Administer your application for housing with us.
Manage your tenancy with us eg collect rent.
To help you buy part or the whole of your home.
To provide security eg CCTV.
To enhance your experience with us eg customer satisfaction surveys
To monitor for quality and training purposes eg call recording
To provide for the health and safety and wellbeing of our customers, colleagues and contractors eg call recording and flags to alert when a customer may need a slightly different approach such as visit in pairs or to alert to a particular communication need
For providing our housing services to you eg providing additional services at your request, including skills training and every day support services
To carry out other duties placed on us by law

We may share your personal data with:

Contractors hired to do repairs on your accommodation
Contractors who handle our out-of-hours service calls for us
Banks, for example, to carry out payments through a secure system
Local authorities, other housing and support organisations and statutory agencies
Our solicitors
Our insurers, in case of public liability claims and similar
Utility companies
Credit reference agencies for rental tenants
Debt collection and tracing agencies if you owe us or other legitimate third parties any money

You have rights under data protection laws - which include the right to:

Receive a copy of the personal data we hold about you
Correct inaccurate personal data about you
Make a complaint to the Information Commissioner’s Office (the organisation which enforces data protection laws) if you think we have not obeyed these laws https://ico.org.uk/for-organisations/report-a-breach/

Further information

If you would like to discuss any matters relating to data protection please contact the Governance and Assurance Team.

Tel: 0300 561 1111 (this is included in any inclusive calls made from a mobile and low cost for all landlines)

Email: Information.Governance@irwellvalley.co.uk

Complaints Handling Code - Self-assessment

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