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information for customers living in sheltered housing

Your health and safety is our top priority


If you are at increased risk of severe illness from coronavirus (COVID-19) please call Cath on 07852333755.

Following the latest government guidance, we have had to make some decisions about your building to make sure we protect everyone. You have an important role to play in this.


To protect the wellbeing of everyone living in sheltered housing we have issued the following advice: 

  • The communal lounges and toilets will be closed. Please do not use them.
  • The guest rooms will be closed and we will contact anyone who has a booking to make alternative arrangements.
  • The laundry rooms will remain open, but when using the laundry:
    • Use it one at a time according to the rota.
    • Wait outside for the other person to finish.
    • Clean the machines after using them with the cleaning products provided - this is essential.
    • Put soiled clothing in two bags and throw them away. They should not be washed.
  • Please respect people’s space when moving around the buildings and keep at least two metres away from each other.
  • Only carers or people bringing essential supplies such as food and medication should visit. Family members should keep in touch with loved ones over the phone instead.
  • We're encouraging everyone to get outdoors and use the garden. But keep at least two meters away from others and try and go out when it looks quiet.
  • Residents should wash their hands every time they enter or leave their home with soap and hot water for at least twenty seconds


It’s never been more important for residents to use their OK Each Day button

By doing this we know that they are well and don’t need anything. If you need any support, please contact us.

Please remember – in an emergency residents can get assistance 24 hours a day through the pendant alarm call system. 


general advice from the government about social distancing

You should contact your regular social visitors such as friends and family and ask them not to visit you during this time unless they are providing essential care for you. Essential care includes things like help with washing, dressing, or preparing meals.

If you receive regular health or social care from an organisation, either through your local authority or paid for by yourself, agree on a plan for continuing your care.

If you receive essential care from friends or family members, speak to your carers about extra precautions they can take to keep you safe. You may find this guidance on Home care provision useful.

It is also a good idea to speak to your carers about what happens if one of them becomes unwell. If you need help with care but you’re not sure who to contact, or if you do not have family or friends who can help you, you can contact your local council who should be able to help you.


Look after your mental wellbeing

Understandably, you may find that social distancing can be boring or frustrating. You may find your mood and feelings are affected and you may feel low, worried or have problems sleeping and you might miss being outside with other people.

It can be easy to fall into unhealthy patterns of behaviour which can make you feel worse. There are simple things you can do that may help, to stay mentally and physically active during this time:

  • look for ideas of exercises you can do at home on the NHS website
  • spend time doing things you enjoy – this might include reading, cooking, other indoor hobbies or listening to the radio or watching TV
  • try to eat healthy, well-balanced meals, drink enough water and try to avoid smoking, alcohol and drugs
  • keep your windows open to let in fresh air, get some natural sunlight if you can, or get outside into the garden

You can go for a walk or exercise outdoors once a day if you stay more than 2 metres from others.


stay connected with family and friends

Draw on support you might have through your friends, family and other networks during this time. Try to stay in touch with those around you over the phone, by post, or online. Let people know how you would like to stay in touch and build that into your routine. This is also important in looking after your mental wellbeing and you may find it helpful to talk to them about how you are feeling.

It is OK to share your concerns with others you trust and in doing so you may end up providing support to them too. Or you can use an NHS recommended helpline.


Handwashing and respiratory hygiene

There are general principles you can follow to help prevent the spread of respiratory viruses, including:

  • washing your hands more often - with soap and water for at least 20 seconds or use a hand sanitiser when you get home or into work, when you blow your nose, sneeze or cough, eat or handle food
  • avoid touching your eyes, nose, and mouth with unwashed hands
  • avoid close contact with people who have symptoms
  • cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands
  • clean and disinfect frequently touched objects and surfaces in the home


Getting assistance with foods and medicines

Ask family, friends and neighbours to support you and use online services. If this is not possible, then the public sector, business, charities, and the general public are gearing up to help those advised to stay at home. It is important to speak to others and ask them to help you to make arrangements for the delivery of food, medicines and essential services and supplies, and look after your physical and mental health and wellbeing.

If you receive support from health and social care organisations, for example; if you have care provided for you through the local authority or health care system, this will continue as normal. Your health or social care provider will be asked to take additional precautions to make sure that you are protected. The advice for formal carers is included in the Home care provision.


What should you do if you have hospital and GP appointments during this period?

We advise everyone to access medical assistance remotely, wherever possible. However, if you have a scheduled hospital or other medical appointment during this period, talk to your GP or clinician to ensure you continue to receive the care you need and consider whether appointments can be postponed.