The health and safety of our customers is a top priority, we work in partnership with Greater Manchester Fire and Rescue Service and our risk assessor to make sure that we are keeping you and your family safe in the event of a fire. There are many steps we take to ensure your safety:
• We regularly carry out fire risk assessments in your homes and review them often
• We put in place and maintain appropriate fire safety measures tailored to different types of homes
• We plan for emergencies
• We educate our colleagues in fire safety, which includes learning about spotting fire risks and how to report them
• We have a full-time fire compliance manager to manage our risks and make sure that we are fully compliant and keeping you safe
Here are some simple steps you can take to prevent a fire from happening and how to keep you and your loved ones safe.
If there is a fire in your home – the advice is simple. Get out, stay out and call 999.
When leaving your home, make sure that you close all of the doors behind you, once you are outside call the fire brigade by dialling 999, never assume that someone else has called.
Don't try to tackle the fire yourself, and never go back into a burning building.
If your only escape route is blocked by a fire you should:
• Stay inside the safest room with a window that opens and dial 999 to call the fire and rescue service
• Keep the door closed and use towels or bedding at the bottom of the door to block the smoke coming through
• If you are trapped go to a balcony or window so that you can be seen – but don’t jump
• Wait to be rescued by the fire and rescue service
Fire safety in tower blocks
Living in a block of apartments doesn't mean that you are more at risk of a fire than anyone else. But you do need to consider how a fire in your home could affect other people in your building and how you can stay safe.
Its important that you know what to do in the event of a fire, whether it’s in your apartment or somewhere else in the building.
If there is a fire or smoke in your apartment, get out and stay out. Ensure that you close all of the doors behind you and only use the stairs, once you are outside call the fire and rescue service by dialling 999, never assume that someone else has called. Do not go back into the building until the fire brigade tells you it’s safe to do so.
If there is a fire in another part of the building, it will normally be safest for you to stay in your apartment. But if you feel unsafe, then get out and call 999. If a member of the fire service tells you to leave the building, you should do so immediately.
If you have any queries or concerns about fire safety in your home, please call us on 0300 561 1111 or alternatively you can fill out the form below and we will be in touch.