When you have a problem - sometimes you need a swift response. We carry out emergency repairs when there is a risk to your health or safety.
This includes the following:
Please note there are penalties should any misleading information be provided on the call. If our operative attends your property and finds that the repair is different to that which was reported and does not warrant an emergency call out, we will charge you all costs associated with the visit.
Emergency repairs can be reported to us 24 hours a day, 365 days a year by calling 0300 561 1111 (inclusive of mobile minutes, low cost from a landline)
For emergency repairs we provide a same-day service and complete all emergency repairs within 12 hours for all customers. Making your home safe and helping to get it back in good working order as quickly as possible.