If things break, we aim to fix them right first time.

Fixing small issues quickly can stop them becoming bigger problems, so please deal with them as soon as you spot them. We're also here 24/7 when you have an emergency.

We promise to play our part by carrying out repairs and maintenance that we are responsible for. Please play your part by looking after your home and carrying out repairs that you are responsible for. See who is responsible for what here and find out how to report a repair here.

If you have a disability, or additional needs which mean you need support carrying out repairs that you are responsible for, please contact us – we’re here to help.

Here’s what you can expect from our repairs service

Emergency repairs will be dealt with within 24 hours.
Routine repairs will be done in 28 days, with the exception of plastering, fencing, roofing and component upgrades which will be completed within 60 days.
We will offer a choice of appointments.
A property inspector will visit if it's a complicated job.

This is so we can plan the best way to fix it. Once they have been, we will book an appointment to complete the work.
Roofing jobs will be bigger jobs

We will send an inspector before the work starts and scaffolding may need to be erected, so roofing repairs may take longer than 60 days.
We will ask you how we did.

Once your repair is completed, we will send you a survey to find out how we did. If you're unhappy, we will contact you to resolve this. Listening and learning from you helps us to improve.

Repair Schedules

When you need a repair, we always want to attend when we say we will. There may be times when we need to change your appointment at short notice, including during very bad or extreme weather when some repairs are not safe to be carried out. This includes:

· Roofing, guttering, and loft repairs.

· Outside work - fencing, gates, paving, painting, rendering, and external lighting.

· Windows and front/back doors.

· Communal TV aerial repairs.

· Repairs which require our team to work at height outside (on ladders or scaffolding).

If we need to change your appointment at short notice, we will call you to arrange another suitable time for you.

If you can’t make an appointment and need to reschedule, please call us on 0300 561 1111 so we can rearrange your appointment to a more convenient time.

Talking of weather… During very cold weather we always get an increase in repairs. There are some easy things you can do to help you avoid weather related problems in your home during the winter here.

DIY repairs

Fixing small issues around your home will stop them becoming bigger problems. Here’s some easy-to-follow videos to help you take care of some common problems around your home. If you have a disability or additional needs which mean you need support carrying out repairs that you are responsible for, please contact us – we’re here to help.