COOKIE NOTICE: Irwell Valley uses cookies to store information on your computer, in order to improve your experience when using our website. One of the cookies we use is essential for parts of the site to operate and has already been set. You may delete and block all cookies from this site (using your browser), but parts of the site may not work. To find out more about the cookies we use and how to delete them, Read More.

What to expect from us

Our service standards

irwell valley homes aims to provide a high level of customer care at all times.

Colleagues and contractors are expected to treat all customers as individuals and in the way the customer wishes to be treated. Colleagues and contractors should be professional, polite, friendly and approachable.

Our customer care service standards have been set by our Residents' Scrutiny Panel and can be found here.