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How they can help

How to contact

Bolton Community Hub

Bolton Community Hub has been established by local to provide support for the most vulnerable people in the area.


It can support people who do not have any other way of sourcing food and medical supplies. They are also helping vulnerable residents to access hardship grants.


Please only contact the hub if you require help accessing food or medical supplies and have no other means of doing this.  

Call them on 01204 337221 Monday to Friday 8:30am to 5:30pm and Saturday 9am to 1:30pm


Or you can request support online here

Bolton Council Local Welfare Provision

Bolton’s Local Welfare Provision helps vulnerable people in short term crisis with food and essential items.

You can get help with:

  • food
  • lighting and heating
  • essential household items
  • returning to live independently after being in care
  • staying in your home rather than going into care

Find out more here


Call them on 01204 332772


Email them at 

Council tax support

You can submit an application for Council Tax council tax support / reduction online which is a benefit in place to help those on low income/benefits cover their council tax bill.

Apply here or call 01204 331590

Bolton and Bury Citizens advice

Bolton and Bury Citizens Advice provide free, confidential and impartial advice to residents of Bolton and Bury. You can go to them with all sorts of issues such as if you have money, benefit, housing or employment issues.

Call them on 0808 278 7804 from 10am - 4pm Monday to Friday.

Step Change

Step change offer free debt advice and can help you get your finance back on track.

Visit their website:

Call them on 0800 138 1111 Monday to Friday 8am to 8pm and Saturday 8am to 4pm

National Debtline

National Debtline give free and independent debt advice over the phone and online.

Visit their website: 

Call them on 0808 808 4000 from Monday to Friday 9am – 8pm and Saturday 9:30am – 1pm

Illegal money lending team

The illegal money lending team have the power to investigate and prosecute loan sharks and illegal lenders. You can report a loan shark to them anonymously and access local support.

Visit their website:

Call them on 0300 555 2222 any time of day or night



Text the lenders details to 07860 022116

Sound Pound

Sound Pound are a network of Greater Manchester loans and saving providers called Credit Unions

Find your local Credit Union on their website:

Storehouse Bolton Foodbank

The Storehouse Bolton Food bank are currently operating a full delivery service.

If you think you would benefit from support from the Storehouse Bolton Food bank at this time, please get in touch with us on 0300 561 1111 and we will be able to refer you. 

Referral from Irwell Valley Homes, please call 0300 561 1111.

Bolton Homeless Aid UK

Bolton Homeless Aid UK are dedicated to ending homelessness by delivering life changing services and campaigning for change. 

Call them on 0800 124 4641

Email them on 

GM health hub – living life to the full

Living Life To The Full is one of the most used resources for improving feelings, beating stress and boosting ability to live well.

Developed by award-winning expert Dr Chris Williams, It has been proven to positively change people's lives in the UK, Europe and America.

GM Health Hub want as many people as possible from across Greater Manchester to also enjoy these benefits.

So they’ve made Living Life To The Full easily available, totally free of charge, for all residents.

Access the course here.   


Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Shout is powered by a team of volunteers, who are at the heart of the service. We take people from crisis to calm every single day.

Text shout to 85258 or find out more here. 

Alzheimer’s Society

The Alzheimer’s Society are offering support and advice for people affected by dementia.

If you or someone you care for are worried about coronavirus and need support and advice, call their Dementia Connect support line.

Call them on 0333 150 3456. 


TaxAid is a small independent charity that provides free, professional tax advice to those on low incomes. They are a safety net for those who cannot be assisted by HMRC because they need independent advice, or calculations, or they are in dispute with HMRC.

By low income they mean those on incomes of approximately £20,000 or less (before tax, individual income, with some flexibility to give one-off advice on tax debt where our income remit exceeded).

Call them on 0345 120 3779 Monday to Friday 10am to 4pm.


Or send them an email query here.


Urban Outreach 

Urban Outreach is a Christian charity providing food for households in crisis; and person-centred support for the most disadvantaged and vulnerable adults and young people in Bolton. Environ House, Salop St, Bolton BL2 1DZ Telephone 01204 385848  

NESTAC - Ear For You Covid 19 support line for BAME communities

A third of Covid-19 patients are from Black and Asian Minority Ethnic population (BAME). ‘Ear for You’ Campaign aims to provide online counselling Covid-19 related advice and emotional support to the BAME communities across Greater Manchester, whilst working in partnership with local statutory and non-statutory agencies. Who can call, people from BAME communities who are recovering from Covid 19 who are self-isolating. Relatives and friends of clients suffering from Covid-19, Bereaved relatives and friends of a deceased Covid-19 person, BAME women and young girls who are victims or abuse and violence For more information visit: or contact 0786 227 9289 / 0789 412 6157, you can also text the word ‘HELP’ and someone will get back to you. The service is open seven days a week from 10am-6pm.


Find out information about your area here: