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How they can help

How to contact them

Trafford Community Hub

The Trafford Community Hub has been established by local organisations to provide support for the most vulnerable people in the area.

It can support people who do not have any other way of sourcing food and medical supplies. They are also helping vulnerable residents to access hardship grants.

Please only contact the hub if you require help accessing food or medical supplies and have no other means of doing this. 

Call them on 0300 330 9073 Monday to Friday 8:30am to 5:30pm

Council Tax Support

You can submit an application for Council Tax council tax support / reduction online which is a benefit in place to help those on low income/benefits cover their council tax bill

Find out more and claim support here.

Or call them on 0161 912 2220.

Trafford Assist

Trafford Assist is Trafford's Local Welfare Assistance scheme designed to help residents:

  • Meet immediate short-term needs in an emergency or as a result of a disaster.
  • Return to or remain in the community and help them to live independently in their own home.

 They can help with items such as:

  • White goods and furniture
  • Food
  • Fuel
  • Travel Expenses

Apply online here.

Or call them on 0161 912 2000.

Citizens Advice SORT

Citizens Advice SORT provide free, confidential and impartial advice to residents of Stockport, Oldham, Rochdale and Trafford. You can go to them with all sorts of issues such as money, benefit, housing or employment issues. 

They are available Monday to Friday 9:30am to 5:30pm.

Visit their website containing up to date help and information online 24/7.

Call them on 0300 330 9073

Citizens advice free advice sessions 

Every Thursday from 10am – 12pm at the Sale West Community Centre, Newbury Avenue, M33 4QW.

We can help you deal with debt, get expert guidance about managing your money, benefits, Universal Credit and tax credit. 

Sale West Community Centre, Newbury Avenue, M33 4QW. 

Step Change

Step change offer free debt advice and can help you get your finance back on track.

Visit their website:

Call them on 0800 138 1111 Monday to Friday 8am to 8pm and Saturday 8am to 4pm

National Debtline

National Debtline give free and independent debt advice over the phone and online.

Visit their website:

Call them on 0808 808 4000 from Monday to Friday 9am – 8pm and Saturday 9:30am – 1pm

Illegal money lending team

The illegal money lending team have the power to investigate and prosecute loan sharks and illegal lenders. You can report a loan shark to them anonymously and access local support.

Visit their website:

Call them on 0300 555 2222 any time of day or night


Text the lenders details to 07860 022116

Sound Pound

Sound Pound are a network of Greater Manchester loans and saving providers called Credit Unions.

Find your local Credit Union on their website:

Trafford Domestic Abuse

Trafford Domestic Abuse Service offer support to individuals and families living or working in the Trafford are who are suffering or who have suffered domestic abuse.

Trafford Domestic Abuse Service are offering support over the phone, message or video call.

Visit their website here.

Call them on 07534 066 029.

Being There 

Being There is a small charity providing emotional support and practical assistance to people with cancer and other life-limiting illnesses, along with those closest to them, such as family, friends and carers.  

Call them on 0161 747 2452 OR 07716 122613

Find out more information here.  

GM health hub – living life to the full

Living Life To The Full is one of the most used resources for improving feelings, beating stress and boosting ability to live well.

Developed by award-winning expert Dr Chris Williams, It has been proven to positively change people's lives in the UK, Europe and America.

GM Health Hub want as many people as possible from across Greater Manchester to also enjoy these benefits.

So they’ve made Living Life To The Full easily available, totally free of charge, for all residents.

 Access the course here.  


Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Shout is powered by a team of volunteers, who are at the heart of the service. We take people from crisis to calm every single day.

 Text shout to 85258 or find out more here.

Alzheimer’s Society

The Alzheimer’s Society offer support and advice for people affected by dementia.

Call them on 0333 150 3456. 


TaxAid is a small independent charity that provides free, professional tax advice to those on low incomes. They are a safety net for those who cannot be assisted by HMRC because they need independent advice, or calculations, or they are in dispute with HMRC.

By low income they mean those on incomes of approximately £20,000 or less (before tax, individual income, with some flexibility to give one-off advice on tax debt where our income remit exceeded).


Call them on 0345 120 3779 Monday to Friday 10am to 4pm.


Or send them an email query here.

NESTAC - Ear For You Covid 19 support line for BAME communities

A third of Covid-19 patients are from Black and Asian Minority Ethnic population (BAME). ‘Ear for You’ Campaign aims to provide online counselling Covid-19 related advice and emotional support to the BAME communities across Greater Manchester, whilst working in partnership with local statutory and non-statutory agencies. Who can call, people from BAME communities who are recovering from Covid 19 who are self-isolating. Relatives and friends of clients suffering from Covid-19, Bereaved relatives and friends of a deceased Covid-19 person, BAME women and young girls who are victims or abuse and violence

For more information visit: or contact 0786 227 9289 / 0789 412 6157, you can also text the word ‘HELP’ and someone will get back to you. The service is open seven days a week from 10am-6pm.

The Bread and Butter Thing

The Bread and Butter Thing (TBBT) is a charity that makes life more affordable for people on a low income. Their mission is to create a fair solution for people in poverty and their long-term aim is to address the premiums that people in poverty pay for food, loans, energy and other everyday essentials simply because of their personal circumstances.

Telephone 0330 094 5373


Find out information about your area here: