We want to provide good value for money for customers by getting the most out of the money we receive from the rent and service charges they pay.
Last year we made £502,000 of savings by reducing our costs, reviewing the money we spend, and improving how we do things to be more efficient. And 89% of customers felt that their rent offered good value for money.
But we are always looking to improve. We regularly review our services and make savings wherever possible, so that we can reinvest the money into improving homes and services for customers. We review they money we spend and what we spend it on, and take customers feedback onboard to see how we can make things better for them. And we we compare our costs and performance with other housing associations to see if we can learn from them to improve.
To read more about how we have achieved value for money last year click here to view our Group statutory accounts for 2018/19 including the Value for Money self-assessment.
We welcome ideas and suggestions from customers to help us achieve value for money.
You can submit a suggestion or idea using the form below. For every idea that is recognised as being new and beneficial to us and our customers, we award either a cheque payment or rent account credit of £50.00. In order to qualify, your idea should not have been submitted before and must demonstrate how it will:
Alternatively you can contact your Neighbourhood Manager who will be able to feedback your suggestions.